Fidelity National Title Idaho Blog

This May, We’re Looking at Lessons Learned and Finding Our Way Forward

Posted by Phil Archer on May 4, 2020 1:15:00 PM

Lessons Learned

It’s almost surreal to look back at the way I was living my life in February and early March. My family and I were constantly on the move — not only was I busy with work, but my wife was busy handling the packed schedules of five kids. Our lives were a nonstop race to the next event, the next deadline, the next goal.

Now? Not so much. 

We’ve used this slowdown to reevaluate and reestablish our priorities. These days, we have time for dinner together every night. Our kids are learning the value of having other siblings to play with. We’ve come to the hard realization that milestones we used to take for granted, like our senior’s canceled prom, state cheerleading championship and even her graduation, can’t be easily replaced. 

In the process of putting health and safety first we’ve had to sacrifice a lot, just like the rest of the world. It’s the same at Fidelity National Title. We’ve become more innovative and resourceful than ever as we put our clients first. FNT is working with state and following Gov. Brad Little’s guidelines as we all move through the first phase of reopening Idaho, which is slated to run through May 16. Here’s what that will look like. 

Our offices will remain open.

We will continue to be available by appointment only. 

Most of us will still work remotely.

We’re allowing only 47 percent of our staff back into the office at any time to maintain safe social distancing. We’re also limiting any unnecessary in-person meetings and arbitrary gatherings and avoiding non-essential travel. 

We’ll continue to offer remote closings.

Remote closings allow your clients to interact with you and their lender via online meeting software, but you won’t need to risk your health by coming to the office. We sanitize before and after each client and they never even need to touch a doorknob. 

Our secure portal system is getting a workout.

We’re handling much of our in-person paperwork via safe online portals to reduce the risk of virus transmission. 

We’re prioritizing cleanliness.

We already maintained a frequent cleaning schedule before the crisis, but we’re now cleaning all surfaces three times per day. We’re stocked up on soap and hand sanitizer and extra pens, too. 

We’re all masking up.

We’re asking our employees and customers to wear masks while they visit the office (if you don’t have one, no worries — we’ll have them on hand). Although masks aren’t 100% effective against the virus, they offer one more layer of protection when used with frequent hand washing and surface sanitizing. 

We’re looking forward to seeing you in person soon.

We’ll reopen our offices based on state safety guidelines — and we hope that time comes sooner rather than later!

Just like my family, FNT will continue to adjust and innovate and adapt in our efforts to be of service to the Treasure Valley. Has this lockdown given you a fresh perspective on life? If so, let me know — I’d love to hear about your experience in the comments. 


phil-archerPhil Archer is vice president - Treasure Valley manager at Fidelity National Title.

 

Tags: Letter From Phil, Phil Archer, Coronavirus, Safety, Health

Serving the Real Estate Community of Idaho For Over 60 Years. We are the most trusted name in title insurance Since 1848 specializing in personal, exceptional service for all of our valued customers. Fidelity National Title Company provides premier title insurance, escrow & closing services. Fidelity National Title is one of the nation's premier real estate service companies, providing title insurance and other real estate-related products and services and is part of Fidelity National Financial, a Fortune 500 company.

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