Fidelity National Title Idaho Blog

Need a Secret Weapon? Ask Our Customer Service Team For Intel

Posted by Fidelity National Title Idaho on Jul 6, 2020 12:45:00 PM

Michelle ArevaloWant to know the secret to standout agents’ success? They have our Customer Service Team on speed dial.

In such a tight and competitive market, you need reliable pros who can back up your marketing efforts. That’s exactly what Customer Service Manager and Education Coordinator Michelle Arevalo’s team can help you do.

“Back when I was an agent, I didn’t really know what title companies could offer me,” Michelle says. “But we’re here to help and make agents look good.” 

Here are three ways Michelle’s team can help you gain an edge.

Get your login.

More and more agents are requesting logins for FNT’s most popular tools. Fidelity 24/7 tool allows you to search a property profile, access taxes, deeds and CC&Rs around the clock.

“Anything we have access to, you can pull into a report with Fidelity 24/7,” Michelle says. “It’s fantastic for weekends, after hours, or if you’re right in front of your clients and need the information now.”

Fidelity Passport, another must-have tool, pulls information on properties nationwide. “We have a lot of potential buyers from out of state who are looking for information,” she says. “Passport will pull the basic property information and a brief chain of title.”

But Passport’s real strength is in its on-the-go instant property information feature. “Let’s say you’re out and about in Owyhee County and you see a piece of bare ground,” Michelle says. “You can point your phone at the land and it will pull up information about the property.”

Book a private class.

FNT is offering small, socially distanced classes (be sure to sign up early — they fill fast!). But if you’d prefer the convenience of having a class come to you, ask Michelle and her team about private classes.

“If the class and instructor have been approved, we can schedule the class privately,” Michelle says. “We can coordinate the class to occur during your bi-weekly office meeting, for example, to keep information and education flowing. We’ll get your team scheduled and signed in and will ensure that agents receive their credits through IREC.”

Pull a FARM list.

“We offer FARM lists for free and it really takes only five minutes,” Michelle says. “If you want to market a certain area or a certain demographic, if you’re looking for houses over a certain value in a certain ZIP code — really, any creative angle you can think of — we can help.”

And, Michelle says, their department is designed to help on the double. “We pride ourselves on our quick turnaround,” she says. “We can definitely handle same-day requests.”

All you need to do to get started is give Michelle or Jessyca Hanson a call or shoot them a quick email. Contact Michelle at 208-377-3190, Jessyca at 208-377-3190, or email to get started.


Tags: Tools, Classes, Michelle Arevalo, Customer Service, FARM

Serving the Real Estate Community of Idaho For Over 60 Years. We are the most trusted name in title insurance Since 1848 specializing in personal, exceptional service for all of our valued customers. Fidelity National Title Company provides premier title insurance, escrow & closing services. Fidelity National Title is one of the nation's premier real estate service companies, providing title insurance and other real estate-related products and services and is part of Fidelity National Financial, a Fortune 500 company.

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